Refund and Returns Policy

1. General Policy

naturelover is committed to providing high-quality products and a satisfactory shopping experience. If you are not completely satisfied with your purchase, you may return or exchange eligible items in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Returns must be initiated within 30 calendar days of the delivery date. Requests received after this period will not be eligible for a refund or exchange.

2.2. Condition of Items

To be accepted, returned items must be in their original condition, unused, and with all original packaging, tags, and accessories intact. Products that have been altered, washed, or damaged after delivery are not eligible for return.

3. Return Process

3.1. Initiating a Return

Contact our Customer Service team at [email protected] or call +1 (470) 271-2735to request a Return Authorization (RA) number. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Shipping the Return

After receiving the RA number, securely package the item(s) and include a copy of the original invoice. Ship the package to the following address:

naturelover
8926 Southeast 24th Avenue
Atlanta, GA 30388
United States

Customers are responsible for the cost of return shipping unless the return is due to a defect or error on the part of naturelover.

4. Refunds

Refunds will be issued to the original payment method within 7‑10 business days after we have received and inspected the returned item(s). The refund amount will reflect the purchase price of the returned product(s) minus any applicable shipping charges, unless the return is a result of a mistake by naturelover.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you request the RA number. Exchanges are subject to product availability. If the requested item is unavailable, a refund will be processed according to the Refunds section.

6. Non‑Refundable Items

• Gift cards and digital download products
• Personalized or custom‑made items
• Final‑sale clearance merchandise

7. User Responsibilities

By placing an order, you agree to:

• Provide accurate contact and shipping information.
• Comply with the return timeline and condition requirements outlined above.
• Cover any return shipping costs unless the return is due to a defect or error by naturelover.
• Respect all applicable laws and regulations when importing products into your country.

8. Contact Information

If you have questions about this Refund and Returns Policy, please contact us:

Email: [email protected]
Phone: +1 (470) 271-2735
Address: 8926 Southeast 24th Avenue, Atlanta, GA 30388, United States

9. Legal Disclaimer

naturelover reserves the right to modify this Refund and Returns Policy at any time without prior notice. Changes will be posted on this page and will apply to all orders placed after the effective date of the revision. This policy does not affect any statutory rights you may have under applicable consumer protection laws.